Terms of Delivery
Webshop products are sold by Ponsse North America. We sell products to adult residents of United States. We retain the right to make changes to prices and postage charges. Uncollected deliveries are not treated as a returned deliveries; otherwise all products have a 14-day right of return. Any abuse of the order system will be reported to the authorities.
Tax
Tax is appliciable based on customers location. Total expense (items, shipping, and tax) will be calculated in your shopping cart total.
Ordering
The products are ordered online at www.ponsseshopusa.com using the shopping cart.
A confirmation email is sent for all orders, which includes the price of the order, delivery expenses and the products ordered. Receiving an order confirmation requires including an email address in the order.
The customer commits to the current terms of delivery with each order.
Order confirmation
We will send an order confirmation that shows
-the order number
-the products ordered
-the sum total of the invoice
You can also check the content of your order on our web site in your user account details.
Payment methods
The products and their postal charges are paid for when the order is placed. The following payment methods may be used on the Webshop: Credit cards, Visa, MasterCard, American Express, Discover, Diners Club and JCB. Payment takes place through Authorize.net.
Payment service provider
the payment service provider is Authoriz.net. Authorize.Net Payment Gateway provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data.
Security
We do not ask for the customer's personal identity code or store any customer information on the server. This means the buyer is not subjected to any security risks.
Delivery time:
We deliver products on weekdays. Delivery time is 3–14 days, depending on the country of delivery.
Should we discover we are unable to deliver on time after we have received the order, we will immediately inform the customer, and if they do not approve of the new delivery time, they have the right to cancel the purchase. However, the seller is not liable for any expenses or harm caused by the cancellation and only the price of the product will be refunded.
Delivery charges
Delivery charges include postage and packaging costs. You can view the delivery charges after you have chosen the payment and delivery methods in the shopping basket. We deliver the orders as a parcel that can be monitored using a tracking number.
Mistakes in transportation
If the product disappears or is damaged during transport or the customer receives the wrong product, the customer should notify ponsseshopusa@ponsse.com.
Notifications about mistaken deliveries or faulty products must be made within 14 days of receiving the product. If the parcel has been damaged during delivery, a claim must be made immediately to the post office.
Conditions of exchanges and returns
Ponsse North America allows for customers to return products within 14 days of their reciept. The right of return only applies to unused and sealable products still in their original packaging.
Attach the following information to the returned product:
-your customer number, name, address and phone number
-your bank account number
-a copy of the Ponsseshopusa.com order confirmation
Read more about customer returns.
Other issues
The manufacturer retains the right to makes changes to the delivery terms. Customers must familiarize themselves with the current delivery terms before placing an order.
Ponsse North America manages all customer information confidentially.
Ponsse North America is committed to not releasing customer information to third parties.
Good partnership
We value customer satisfaction and business partnerships, and we continuously develop our business to make this our main priority. We hope that you make successful purchases, and if you have any complaints, please contact us and give us the opportunity to investigate and remedy the situation.